Summary of report - This report presented to the Panel requests for restriction of contact, related to four individuals. The Chief Social Work Officer considered that the actions of these individuals were unacceptable under the Councils Unacceptable Actions Policy, and the request for restriction of contact was required in order to ensure the protection of staff, to ensure other service users were not disadvantaged in the future, and to ensure the effective conduct of Council business.
5.1 CONSIDERED the request for restriction of contact based on the evidence set out in Appendix 1 of the report;
5.2 AGREED the restrictions in contact in the following terms:
5.2.1 there would remain in place opportunities for the Families to raise any concerns as to their relatives' wellbeing and care;
5.2.2 the Families be directed to use a dedicated mailbox for all correspondence, which would be monitored by staff within Social Work Adult Services Headquarters, to ensure any matter of complaint or any matter in relation to the care and welfare of their relative was suitably addressed. Mail should be answered within the standard timescales;
5.2.3 Social Work Adult Services would ensure a short message was returned to any correspondence that was outwith that permitted by the sanctions/restrictions, reminding the Families of the sanction/restriction and that the correspondence would therefore not be dealt with;
5.2.4 the Families would continue to have direct contact with their Service Providers, in relation to day to day matters of the care and welfare of their own family member who was resident at the facility;
5.2.5 the Families would have access to the Locality Team, as with any Service User receiving Adult Social Work Services, in relation to day to day matters of the care and welfare of their own family member. Such access would be monitored and the Families will be informed of this. If actions and behaviour are unacceptable, the matter will once again be referred to the Monitoring Officer;
5.2.6 the Families would continue to have access to the Complaints Handling Procedure (CHP) as was their right;
5.2.7 the Council would not respond directly on matters raised by the Families that should be directed towards other public agencies such as the Care Inspectorate, Audit Scotland, DWP, Police Scotland and SPSO etcetera; and
5.2.8 such sanctions as they were recommended and agreed would be monitored and subjected to at least a specified periodic review of two years.